Refund policy
Return & Refund Policy
Last Updated: September 28, 2026
At HobbyTrove, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we offer a 30-day return and exchange period for eligible products.
1. 30-Day Return & Exchange Policy
You may request a return or exchange within 30 days of receiving your order.
To be eligible:
-
The return request must be submitted within 30 days of delivery.
-
The product should be unused and in its original condition, except in cases involving defective, damaged, or incorrect products.
-
Products should be returned with their original packaging and accessories when reasonably possible.
-
You must provide your order number when contacting us.
2. Free Returns & Exchanges
HobbyTrove offers free returns and exchanges for eligible orders within the 30-day return period.
Please contact us before returning any product. We will provide return instructions and the applicable return address.
Please do not send a product to our business address unless we specifically instruct you to do so, as our return processing address may be different.
3. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
Email:
Please include:
-
Your order number
-
A description of the issue
-
Clear photos or videos of the product and packaging when applicable
After reviewing the information, we may provide a replacement, exchange, or refund as appropriate.
4. Refunds
Once an approved return has been received and reviewed, we will process the applicable refund.
Refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
5. Exchanges
If you would like to exchange an eligible product, contact us within 30 days of delivery.
Exchange availability depends on product inventory. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.
6. Products That May Not Qualify for Return
A return may be declined when a product has been materially used, damaged through misuse or improper handling after delivery, or returned outside the applicable 30-day period, except where applicable law provides otherwise.
7. Return Process
To request a return or exchange, please contact:
HobbyTrove
Email: PippinFintan6282@outlook.com
Phone: +1 305-783-1952
Please provide your order number and explain whether you are requesting a return, refund, or exchange.
We will provide the applicable return instructions.
8. Refund Timing
After an approved refund is issued, the time it takes for the funds to appear in your account depends on the payment provider and financial institution.
If you believe you are entitled to a refund but have not received it within a reasonable processing period, please contact us at:
9. Consumer Rights
Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law.
10. Contact
For questions about returns, refunds, or exchanges:
HobbyTrove
Email: PippinFintan6282@outlook.com
Phone: +1 305-783-1952
Address: 402 Concha Dr, Sebastian, FL 32958, USA